Return & Exchange Policy

Can I Request a Return or Exchange?

You may request a return or exchange for eligible item(s) purchased from our online store within 14 days of delivery.

The 14-day return period begins on the date your order is marked as delivered.

How Can I Submit a Return or Exchange Request?

To request a return or exchange, please contact us through one of the following methods:

Email: customer@gizia.com

Contact Form: https://shopkiwe.com/pages/contact

Please include your order number, the item(s) you would like to return or exchange, and the reason for your request.

We recommend contacting us before shipping your return so that we can provide you with the appropriate return instructions.

Return & Exchange Address

Please send approved returns and exchanges to:

Gizia – Returns Department
5900 Balcones Dr, 13994
Austin, Texas 78731
USA

Please do not send items back before submitting a return or exchange request.

Return & Exchange Conditions

To be eligible for a return or exchange, merchandise must:

• Be unworn, unused, and in its original condition

• Have all original tags attached

• Be returned with its original packaging and accessories, if applicable

• Have any protective seals, protective strips, or hygiene seals intact and undamaged

• Show no signs of wear, washing, alteration, damage, stains, odors, or misuse

Items that do not meet these conditions may not be accepted and may be returned to the customer.

We reserve the right to inspect all returned merchandise before approving a refund or exchange.

How Does the Return Process Work?

Once your return is received, our team will inspect the item(s) to ensure they meet the return conditions stated above.

If your return is approved, your refund will be processed to your original payment method.

Please allow up to 10 business days after we receive and inspect your return for the refund to be processed by us.

Once the refund has been issued, you will receive a confirmation email.

Depending on your bank, credit card company, or payment provider, additional processing time may be required before the refund appears in your account.

Non-Returnable Items

Certain products are not eligible for return or exchange, including:

• Personalized or customized products

• Made-to-order items produced specifically for the customer

• Items with removed, cut, or damaged protective or hygiene seals

• Items that have been worn, washed, altered, damaged, or misused

• Items that are not returned in their original condition

Additional exclusions may apply where permitted by applicable law.

When Will I Receive My Refund?

Once your return has been received, inspected, and approved, the refund will be issued to the original payment method used for the purchase.

After we issue the refund, your financial institution may require additional time to post the funds to your account. Processing times vary depending on the bank, credit card issuer, or payment provider.

Original shipping charges, if any, are non-refundable, except where required by law or when the return is due to an error on our part or a defective item.

How Can I Exchange an Item?

If you would like to exchange an eligible item, please contact us within 14 days of delivery.

Please provide:

• Your order number

• The item you would like to exchange

• The requested model, color, and/or size

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, we may offer an alternative or process the original item as a return.

Please contact us before sending an item for exchange:

Email: customer@gizia.com

Contact Form: https://shopkiwe.com/pages/contact

Return Shipping Costs

Unless the product is defective, damaged upon arrival, or an incorrect item was sent, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable shipping service when returning merchandise. We are not responsible for return packages that are lost or damaged before they are delivered to our return address.

Shipping costs associated with exchanges may also be the responsibility of the customer unless otherwise stated or required by applicable law.

Discount Codes and Promotional Orders

Can I reuse a discount code after returning an item?

Unless otherwise stated in the specific promotion terms, discount codes are generally single-use and will not be reactivated after a return.

What happens if I return part of an order that qualified for a promotion?

If the remaining items in your order still meet the original promotion requirements, the applicable discount may remain in effect.

If the remaining order no longer qualifies for the promotion, the promotional discount may be recalculated. Any applicable difference may be deducted from the refund amount.

What If My Item Is Defective, Damaged, or Incorrect?

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.

Email: customer@gizia.com

Contact Form: https://shopkiwe.com/pages/contact

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

Once our team reviews your request, we will provide further instructions.

If the item is confirmed to be defective, damaged upon arrival, or incorrectly shipped, we will provide an appropriate resolution, which may include a replacement, exchange, or refund depending on product availability and the circumstances.

For approved defective, damaged, or incorrect-item claims, we will cover reasonable return shipping costs or provide return shipping instructions where applicable.

Final Sale Items

Products clearly marked as “Final Sale” at the time of purchase are not eligible for return or exchange, except where required by applicable law or in cases involving defective, damaged, or incorrectly shipped merchandise.

Contact Us

For questions regarding returns, exchanges, or refunds, please contact us:

Email: customer@gizia.com

Contact Form: https://shopkiwe.com/pages/contact

Return Address:
5900 Balcones Dr, 13994
Austin, Texas 78731
USA