Shipping & Delivery Policy

At Gizia, customer satisfaction is our priority. We are committed to providing a smooth and reliable shipping experience for all orders placed through our online store.

Shipping & Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and transferred to the shipping carrier, delivery times will depend on the shipping method, destination, carrier service, and other factors outside of our control.

Please note that processing time and shipping/transit time are separate.

Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or free shipping based on specific order requirements. Any applicable terms will be displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

You can use this tracking information to follow the status and estimated delivery of your package directly through the applicable shipping carrier.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Delivery

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for ensuring that all shipping information, including the recipient's name, street address, apartment or suite number, city, state, and ZIP code, is accurate before completing an order.

We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Failed Delivery Attempts

If the carrier is unable to complete delivery, additional delivery attempts may be made or the package may be held at a carrier facility, depending on the carrier's policies.

Customers should follow the instructions provided by the shipping carrier regarding redelivery or package pickup.

If a package is returned to us because it was not collected, delivery could not be completed, or an incorrect or incomplete address was provided, additional shipping charges may apply if the customer requests that the order be shipped again.

Damaged Packages

When your order arrives, we recommend inspecting the package for visible signs of damage, including:

• Opened or torn packaging

• Crushed or significantly damaged packaging

• Water damage

• Missing or damaged contents

• Other visible signs of shipping damage

If your package or merchandise arrives damaged, please take clear photographs of the outer packaging, shipping label, inner packaging, and affected item(s) before discarding any packaging materials.

Contact our customer service team as soon as possible and provide your order number, a description of the issue, and supporting photographs.

Our team will review the situation and provide appropriate next steps.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

Lost Packages

If your tracking information shows that your package has not been delivered within the expected timeframe, please contact us so we can assist with reviewing the shipment status.

If tracking shows the package as delivered but you cannot locate it, we recommend first checking:

• Around the delivery location

• With household members

• With neighbors

• With your building management or front desk, if applicable

• Any alternative delivery locations indicated by the carrier

You should also contact the shipping carrier directly when appropriate.

If the package still cannot be located, please contact our customer service team and we will assist you with the available next steps.

Shipping Delays

Delivery estimates are provided as estimates only and are not guaranteed unless specifically stated otherwise.

Shipping delays may occur due to circumstances outside our reasonable control, including:

• Severe weather

• Carrier delays

• High shipping volumes

• Holiday periods

• Transportation disruptions

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

While we cannot guarantee carrier delivery schedules, our customer service team will make reasonable efforts to assist you with shipping-related issues.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may not be able to modify or cancel it.

If your order has already shipped, our Return & Exchange Policy will apply.

Contact Us

If you have questions regarding your order, shipment, tracking information, or delivery, please contact us:

Email: customer@gizia.com

Contact Form: https://shopkiwe.com/pages/contact

Address:
5900 Balcones Dr, 13994
Austin, Texas 78731
USA